Quality Improvement Training
At the heart of the COPMOD program is iterative system improvement. Through nonstop refinement of existing care processes, it is possible to enhance the quality of care provided at all levels of the healthcare system. It is imperative to ensure our healthcare system becomes a learning entity since improvement and learning are but two sides of the same coin. When a culture of continuous learning takes root, the data facilities generate serves as a tool for perpetual improvement.
To that end, the COPMOD concepts cascading training delivered for our Coaches, Hubs and Spokes from Dec 19/22 to Jan 20/23 aimed at augmenting existing system learning approaches. The training was designed such that front line SRH professionals at our affiliated facilities are equipped with the basic tools needed to scope, measure, analyze and improve key care processes. The following are some of the critical tools and concepts introduced during the induction training:
1.SIPOC- Scoping tool2.Process Mapping
3.Kaizen- lean tool
4.Process Cycle Efficiency Measurement tool
5.Voice of the Customer Analysis
6.SEIPS model
7.Person Centered Care model
Upon completion of the training, trainees were then instructed to use the aforementioned improvement tools to measure and design their own improvement projects. They were also required to work as a collaborative network across each Coach-Hub-Spoke setup since most care processes are sure to involve the entire healthcare delivery value chain.
The training paved the way for continuous close partnership between participating facilities and stimulated our hubs and spokes to incorporate improvement concepts as central themes of their core clinical activities.